Frequently Asked Questions (FAQ)
Find answers to common questions about shopping with Scent Depot, including product authenticity, shipping, returns, store pickup, our physical perfume store, wholesale accounts, and online ordering.
Are your fragrances authentic?
Yes. Every fragrance sold by Scent Depot is 100% authentic. We source our inventory through established suppliers and distribution channels. We do not sell counterfeit or imitation fragrances.
Why are your prices lower than many other retailers?
Scent Depot operates as both a fragrance retailer and wholesaler. We purchase inventory in quantity and sell directly to customers through our online store and physical retail location, which allows us to offer competitive prices on many of the fragrances we sell.
Learn more about why our perfume prices are so competitive .
Are your products new?
Yes. Unless otherwise stated in the product description, products sold by Scent Depot are new and unused.
Do you offer free shipping?
Yes. We offer free standard shipping on qualifying orders over $95 within the continental United States.
How quickly are orders shipped?
Orders are generally processed according to the processing times stated in our Shipping Policy. Delivery times can vary depending on the shipping destination, carrier, weather, holidays, and other circumstances.
Please review our Shipping Policy for current shipping information.
Do you ship internationally?
Available shipping destinations and shipping options are displayed during checkout. If shipping is unavailable for a destination, the order cannot be completed for that shipping address.
Can I order online and pick up my order at the store?
Store pickup may be available for eligible orders when offered during checkout. Customers should wait until they receive confirmation that their order is ready for pickup before visiting the store.
Where is the Scent Depot perfume store located?
Scent Depot is located at 5345 Jimmy Carter Blvd., Suite M, Norcross, Georgia 30093, near Atlanta.
View our store location, map, and additional information.
Can I return my order?
Scent Depot accepts eligible returns on unopened and unused products according to our Return Policy. Products must meet the return eligibility requirements stated in the policy, including applicable packaging and return-request requirements.
Please review our Return Policy for complete and current details before requesting a return.
What should I do if my order arrives damaged or incorrect?
Please contact Scent Depot promptly if your order arrives damaged or you receive an incorrect item. Include your order number, a description of the issue, and clear photographs when applicable so our team can review the situation.
Contact Scent Depot for assistance.
Do you sell testers?
Unless a product is specifically identified as a tester in its product listing, the item is sold as the product type described on the product page.
Why might the product packaging look different from the image?
Fragrance manufacturers may update packaging, bottles, labels, or product presentation over time. Product images are provided as a visual reference, and packaging may vary when manufacturers introduce updates or redesigns.
Are all products shown on the website in stock?
We work to keep our website inventory accurate and up to date. In rare situations, inventory discrepancies may occur. If there is an issue fulfilling an order, our team will contact the customer regarding the available options.
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on the customer's device, location, and order.
Do you offer wholesale perfume accounts?
Yes. Scent Depot offers a wholesale fragrance program for approved retailers, resellers, online sellers, boutique owners, and other qualified businesses.
Apply for a Wholesale Account.
How does the wholesale program work?
Businesses can submit the online Wholesale Registration application. Once approved, wholesale customers can access their account, view available wholesale pricing, and place eligible wholesale orders through the Scent Depot website.
Do you ship wholesale orders throughout the United States?
Approved wholesale customers can place eligible orders online for available U.S. shipping destinations. Shipping charges, availability, and other order details are shown during the ordering and checkout process.
How can I track my order?
When tracking information is available, customers can use the tracking information provided with their order or visit the order tracking page linked on the Scent Depot website.
How can I contact Scent Depot?
Customers can contact Scent Depot by phone at (678) 400-7860 or by email at scentdepotusa@gmail.com.
You can also contact Scent Depot through our online contact page.
Is shopping on the Scent Depot website secure?
Scent Depot uses Shopify's ecommerce platform and secure checkout technology to process online orders. Customers should always verify that they are shopping on the official Scent Depot website before entering account or payment information.
Still have questions? Learn more about Scent Depot, explore Middle Eastern perfumes, or shop all fragrances.